ITSMWatch

How to Solve the Service Catalog Conudrum

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There needs to be a standard, writes ITSMWatch guest columnist Ivanka Menken of The Art of Service.

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Who Owns the Service Catalog? - Part II

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Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.

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Who Owns the Service Catalog? - Part I

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Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.

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How to get IT to Accept ITIL

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Effective ITIL adoption requires the application of service management best practices and a focus on cultural transformation, writes ITSMWatch columnist guest Kristy Smith of Forsythe.

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ITIL - The Distancing Begins

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A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why.

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